We don't offer refunds once you've purchased a collection.

Since you get instant access to everything the moment you buy, the product's already been delivered.

Here's why: The free stories on our site let learners experience our story method and quality before buying. That way, there are no surprises about what you're getting.

If something actually went wrong: like a double charge, payment error or you can't access your content, that's different. We'll absolutely help. Reach out to us and we'll sort it out.